PRIVACY POLICY
VEXINORA
Privacy Policy
Vexinora operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vexinora is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details
Including your name, address, billing address, shipping address, phone number, and email address.
Financial information
Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information
Including your username, password, security questions, preferences and settings.
Transaction information
Including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
Communications with us
Including the information you include in communications with us, for example when sending a customer support inquiry.
Device information
Including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information
Including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal information sources
We may collect personal information from the following sources:
Directly from you
Including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services
Including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers
Including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties
Including marketing partners, analytics providers, and social media platforms.
How we use your personal information
Provide, tailor, and improve the Services
We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, remember your preferences, send notifications related to your account, process purchases and returns, manage your account, arrange shipping, and create a customised shopping experience for you.
Marketing and advertising
We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services based on your activity on the Services.
Security and fraud prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or malicious activity, and to secure our services.
Communication with you
We use your personal information to provide you with customer support, to be responsive to you, to provide effective services and to maintain our business relationship with you.
Legal reasons
We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
Service providers and vendors
With Shopify, vendors and other third parties who perform services on our behalf including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
Marketing partners
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. You may opt out of targeted advertising by visiting our website preferences or by contacting us at hello@vexinora.com.
With your consent
When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
Business transactions
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.
Third party websites and links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.
Children's data
The Services are not intended to be used by children under the age of 14, and we do not knowingly collect any personal information about children under the age of 14. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and retention of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:
• Right to Access / Know: Request access to personal information we hold about you
• Right to Delete: Request deletion of personal information we maintain about you
• Right to Correct: Request correction of inaccurate personal information
• Right of Portability: Receive a copy of your personal information and request transfer to a third party
• Right to Opt Out: Opt out of the sale or sharing of your personal information for targeted advertising
You can exercise your rights by visiting our website privacy preferences, using the Global Privacy Control opt-out preference signal, or contacting us at hello@vexinora.com.
Managing communication preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
Additional rights for EU/UK/EEA residents
If you reside in the UK or European Economic Area, you may also exercise the following rights:
• Objection to Processing and Restriction of Processing: Ask us to stop or restrict our processing of personal information for certain purposes
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time
International transfers
Please note that we may transfer, store and process your personal information outside the country you live in. Because our Services are hosted by Shopify, your information may be transmitted to and stored in countries other than where you reside in order to provide and improve the Services for you.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the effective date accordingly.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Vexinora
Email: hello@vexinora.com
Website: www.vexinora.com
Categories of personal information collected
In the past 12 months, we have collected the following categories of personal information:
• Identifiers (e.g., name, email address, phone number, address)
• Commercial Information (e.g., purchase history, shopping behaviour)
• Financial Information (e.g., payment card information)
• Internet or Network Activity (e.g., browsing history, interactions with our website)
• Geolocation Data (e.g., general location based on IP address)
• Inferences (e.g., preferences, characteristics, behaviour)
Your California privacy rights
California residents have the following rights:
• Right to Know: Request information about the categories and specific pieces of personal information we have collected
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Limit: Request limitation on the use of sensitive personal information
• Right to Non-Discrimination: Exercise your privacy rights without discriminatory treatment
To exercise these rights, email us at hello@vexinora.com. We will respond to verifiable requests within 45 days.
Do not sell or share my personal information
To opt out of the sharing of your personal information for targeted advertising purposes, visit our website privacy settings or email us at hello@vexinora.com.
By using Vexinora's website and Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.