SHIPPING & DELIVERY
FREE SHIPPING ON ALL US ORDERS
We're committed to getting to you quickly and affordably. That's why we offer free standard shipping on all orders within the United States.
SHIPPING WITHIN THE UNITED STATES ONLY
At this time, only ships to addresses within the 50 United States and US territories (including Puerto Rico, Guam, and US Virgin Islands). We do not currently offer international shipping.
If you are located outside the United States and would like to be notified when international shipping becomes available, please email us to join our waitlist.
PROCESSING TIME
Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Processing Delays: During promotional periods, new product launches, or holidays, processing times may be slightly longer. We'll keep you updated via email if there are any delays with your order.
SHIPPING TIME
Standard Shipping (Free):
- Delivery Time: 3-7 business days after your order ships
- Carrier: USPS or UPS (automatically selected based on your location)
- Tracking: You'll receive a tracking number via email once your order ships
Expedited Shipping (Available at Checkout):
- 2-Day Shipping: Delivered within 2 business days after shipment
- Overnight Shipping: Delivered next business day after shipment
- Note: Expedited shipping options do not reduce processing time (1-2 business days)
Total Delivery Time = Processing Time (1-2 days) + Shipping Time (3-7 days standard)
Most customers receive their orders within 5-9 business days from order placement.
TRACKING YOUR ORDER
Once your order ships, you'll receive:
- Shipping confirmation email with your tracking number
- Tracking link to monitor your package in real-time
- Estimated delivery date from the carrier
Can't find your tracking email? Check your spam/junk folder or log into your account to view order status.
Tracking not updating? Sometimes there's a 24-hour delay before tracking information appears in the carrier's system. If your tracking hasn't updated after 48 hours, please contact us.
SHIPPING ADDRESS
Important: Please ensure your shipping address is correct and complete before placing your order. We cannot change shipping addresses once an order has been processed.
We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize you've entered an incorrect address, contact us immediately and we'll do our best to help (though we cannot guarantee changes once the order has shipped).
P.O. Boxes: We ship to P.O. Boxes! Both USPS and UPS deliver to P.O. Box addresses.
Military Addresses (APO/FPO/DPO): Yes, we ship to APO, FPO, and DPO addresses using USPS. Please allow additional time for delivery to military addresses.
LOST OR MISSING PACKAGES
We work with reliable carriers, but occasionally packages do go missing. Here's what to do:
If tracking shows "Delivered" but you haven't received your package:
- Check with neighbors or household members
- Look around your property (sometimes carriers leave packages in safe spots)
- Wait 24 hours (sometimes packages are marked delivered before they actually arrive)
- Contact us at with your order number
If tracking has not updated in 5+ business days: Contact us at and we'll investigate with the carrier.
Our commitment: If your package is confirmed lost by the carrier, we'll send you a replacement at no charge or issue a full refund.
DAMAGED PACKAGES
If your package arrives damaged:
- Take photos of the damaged packaging and product
- Do not discard the damaged items or packaging
- Contact us within 48 hours with your order number and photos
We'll send you a replacement immediately or issue a full refund.
CUSTOMS & IMPORT FEES
Since we currently only ship within the United States, there are no customs fees, import duties, or international charges for any orders.
If international shipping becomes available in the future, any customs duties, taxes, or fees charged by your country are the responsibility of the customer.
DELIVERY DELAYS
While we work hard to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by:
- Shipping carriers (USPS, UPS, FedEx)
- Weather conditions or natural disasters
- Holidays or peak shipping seasons
- Incorrect or incomplete shipping addresses provided by the customer
- Customs processing (if international shipping becomes available)
- Events outside our control
Typical delay periods:
- Major holidays (Thanksgiving, Christmas, New Year's)
- Weather emergencies
- Peak shipping seasons (Black Friday, Cyber Monday)
We'll do our best to keep you informed if we're aware of any widespread delays.
ORDER MODIFICATIONS & CANCELLATIONS
Before your order ships: Contact us immediately if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order enters the shipping process, we cannot guarantee changes.
After your order ships: We cannot modify or cancel orders that have already shipped. If you need to return your order, please review our Refund Policy.
SUBSCRIPTIONS
Subscription Orders: If you have an active subscription, your orders will automatically process and ship according to your selected frequency (every 30, 60, or 90 days).
Subscription Shipping: All subscription orders receive free standard shipping.
Managing Your Subscription: You can skip, pause, or cancel your subscription anytime from your account dashboard or by contacting us.
RETURNS & REFUNDS
For information about returning products or requesting refunds, please see our Refund Policy page.
Quick summary:
- 60-day money-back guarantee
- No return shipping required
- Full refund if you're not satisfied
CONTACT US
Questions about shipping or your order?
Email: Vexinora0@gmail.com
Response Time: Within 6-24 hours (usually same day)
Please include your order number in all shipping inquiries for faster assistance.
SHIPPING FAQS
Q: Do you ship internationally?
A: Not at this time. We currently only ship within the United States and US territories.
Q: How much does shipping cost?
A: All standard shipping is FREE within the US. Expedited shipping options are available at checkout for an additional fee.
Q: When will my order ship?
A: Orders are processed within 1-2 business days and then shipped. You'll receive a tracking email once your order ships.
Q: Can I change my shipping address?
A: Contact us immediately We can only change addresses if your order hasn't been processed yet.
Q: My tracking hasn't updated. What should I do?
A: Wait 24-48 hours for tracking to update in the system. If it still hasn't updated after 48 hours, contact us.
Q: What if my package is lost?
A: Contact us We'll investigate with the carrier and send a replacement or issue a full refund.
Q: Do you ship to P.O. Boxes?
A: Yes! We ship to P.O. Box addresses via USPS.
Q: Do you ship to military addresses (APO/FPO)?
A: Yes! We ship to APO, FPO, and DPO addresses. Please allow extra time for delivery.
Q: Can I track my subscription orders?
A: Yes! Each subscription order receives a tracking number via email when it ships.
Vexinora is committed to getting your Calm Chews to you quickly and safely. If you have any questions or concerns about shipping, we're here to help!
Email us anytime: Vexinora0@gmail.com